Skip to main content
Attention Wheel Away Customers: Please note that Wheel Away does not service E-Bikes that are not Specialized brand.

Shipping & Return Policies

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for apparel and accessory items within the Continental U.S. Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.

  • Ground shipping
    • Items up to $50 - $7.99
    • Items $50+ - free

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Free In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading over to our store. Cardholder must be present at pickup. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there is a problem with a product that you purchased from us, please bring it back to us. We are happy to refund or exchange items so long as they have been brought back within the timeframes listed below. Merchandise that appears used may be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable. Sale items are final and non-refundable. 

All returns and exchanges must be accompanied by original receipt.

  • Time: 

    • Bicycles & Car Racks: 3 Days and in new condition

    • Apparel: 30 Days - Item must be unworn and in new condition with original tags

    • Parts: 7 Days - Item must be in new condition and original packaging if applicable 

    • Accessories: 30 Days - Item and packaging must be in new condition

  • Method of Refund: Refund will be applied to the original form of payment.

  • Product Condition: Product must be new or like new condition in order to return.

  • Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.

  • Charges: Customer is responsible for any shipping costs related to the return.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!